We see benchmarking professional membership organisations + suppliers as key to giving you peace of mind that you are operating in the most efficient and productive manner possible.
Are they value for money? Are we up to standard?
In times when revenue may be harder to come by it is essential that organisations are confident that they are buying services efficiently and that internal departments are performing well in terms of costs and effectiveness. MRPC specialises in benchmarking how internal or outsourced services are performing against sector best practice, and helps Membership Organisations to get value for money from the resources deployed.
When helping organisations with their outsourcing needs through benchmarking professional membership organisations + suppliers MRPC’s objectives are quite clear. They maintain/improve quality of service, reduce cost where appropriate and use all our industry expertise and knowledge bases to find the right supplier.
Examples of where MRPC has helped organisations to achieve their objectives include:
- Changing an underperforming supplier
- Benchmarking their current supplier against industry best practice
- Reducing costs but maintaining current supplier & service levels
- Outsourcing a function currently handled internally
Case Study
Client: Institute
Department: Conference and Events
Turnover: £4.1m
Objectives:
- Discover which conference models are operating successfully in the current marketplace and what are the key drivers of that success
- Discover what makes events ‘must attend’
- Accumulate sufficient intelligence to make an informed decision on in-house v. outsourcing
Process:
- Produce a list of targets (both Institutes and Conference and Events companies) in conjunction with the client and using MRPC’s market knowledge
- List information being sought and devise a format to display this information effectively
- Evaluate all information gained and make recommendations as to where improvements could be made
- Discover what benefits outsourcing would have for the Institute
Outcome:
- Strategic decision taken not to outsource Conference and Events
- Action plan for phased implementation of process improvements across internal departments.
